When I stepped into my role, I took over managing our policies from someone who had already been transitioned out of the organization. I knew nothing about the history or state of our policies, what needed to be done, or even what policies we held. I was handed a list of our brokers’ contact information and ran with it. Ingrid has been so helpful and kind over the past year that I have been in my current role. Early on, I had a call with Ingrid and Russ in which they answered my many questions. I have a firm understanding of our organization’s policies almost entirely due to Ingrid’s patient answers to my relentless questions.